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Frequently Asked Questions

Q: Why is the product being recalled?
A: ABC Company has learned the XYZ sample product can overheat and cause a potential fire hazard.                                       

Q: How can I tell if my product is affected by the recall?
A: The potentially affected products were sold from January 2014 through May 2014 and have one of the affected serial number and model numbers listed in the recall.

Q: Where can I find the model number?
A: The model number is located on the bottom right hand corner of the product.

Q: Where can I find the serial number?
A: The serial number is located on the botom right hand corner of the product.

Q: Where were the units sold?
A: The product was sold at Sears, Best Buy, Amazon and Sam's Club.

Q: How do I return my unit to you?
A: The product will need to be sent back to us in order to receive a refund or replacement. Within your return kit, there will be a return envelope and return label provided to return the unit along with instructions on how to return the product.